Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect personal information in connection with our Service. By using the Service, you acknowledge and agree to this Policy.

We are committed to protecting your privacy and handling your data responsibly. We uphold the principles of transparency, legitimate purpose, and proportionality in all data processing activities, in accordance with applicable data protection laws.

2. Information We Collect

We may collect and process the following types of information:

• Account Information: Name, email address, and password
• Payment Information: Processed securely by Dodo Payment (our Merchant of Record). We do not access or store your payment card details
• Usage Data: Device information, browser type, pages visited, IP address, activity logs
• AI Input Data: Text or audio content you provide while using the Service (e.g., chat messages or voice inputs)

We collect only the data necessary to operate, secure, and improve the Service.

3. How We Use Your Information

We use personal data solely for legitimate business purposes, including to:

• Provide, operate, and improve the Service
• Process payments and manage subscriptions through Dodo Payment
• Send service-related updates, support, and policy notifications
• Conduct anonymized analytics to improve service quality and user experience

We do not sell, rent, or trade your personal information.

4. Third-Party Services

We rely on trusted third-party providers to operate securely and efficiently:

• Google OAuth – authentication
• OpenAI – AI tutoring and chat processing
• Dodo Payment – payment processing, tax handling, and compliance (MoR)

Please review their respective privacy policies:
🔗 Google Privacy Policy
🔗 OpenAI Privacy Policy
🔗 Dodo Payment Privacy Policy

These providers process data under their own compliance and may operate internationally.

5. Data Storage and Security

We store data on encrypted servers and apply industry-standard technical and organizational safeguards. However, no method of internet transmission or storage is completely risk-free.

Protection of Conversation Logs

To protect your privacy during AI conversations, we automatically filter and mask personally identifiable information (PII) before storing conversation logs. This helps prevent sensitive data from being permanently saved.

While automated filtering is applied, we still recommend avoiding the sharing of highly sensitive personal information during practice sessions as an added precaution.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law. You may request account or data deletion at any time by contacting us.

Email Retention for Trial Plan Eligibility

To prevent abuse of the trial plan through multiple registrations, we retain email addresses for 12 months after account cancellation or deletion. This email address is stored solely for the purpose of enforcing trial plan eligibility and will not be used for any other purpose, including marketing or communications.

After 12 months, the email address is automatically and permanently deleted from our system.

7. Email Marketing and Communications

When you create an account or use our services, we collect and store your contact details (such as your email address) in our database.

We will send you essential service-related communications (such as account notifications, security alerts, and policy updates) without requiring separate consent, as these are necessary for the operation of your account.

For promotional communications (such as new features, offers, or newsletters), we will only contact you if you have explicitly opted in. You can manage your communication preferences in your account settings at any time.

You can withdraw your consent to receive promotional communications at any time by clicking the "unsubscribe" link in our emails, updating your account settings, or by contacting us.

We securely store and process your data using third-party services. These services are selected for their high standards of security and data protection.

8. Your Data Privacy Rights

Subject to applicable data protection laws, you may have the right to:

• Be informed about how your data is collected and used
• Access and obtain a copy of your personal data
• Object to or withdraw consent for certain processing activities
• Request correction of inaccurate information
• Request deletion of your personal data
• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us. We will respond in accordance with applicable legal requirements.

9. International Data Transfers

Your data may be transferred to and processed in countries where our servers or third-party providers are located. We take appropriate measures to ensure such transfers comply with applicable data protection laws and maintain adequate safeguards for your personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with its effective date.

11. Governing Law

This Privacy Policy is governed by the same terms regarding governing law and dispute resolution as set forth in our Terms of Service.

Nothing in this Privacy Policy shall prevent you from exercising your rights under applicable mandatory data protection laws before the courts of your habitual residence or place of work.

12. Contact Us

If you have any questions or concerns about your personal data, please contact us at:
contact@urtutor.online