Effective Date: December 25, 2025
These Terms of Service ("Terms") govern your access to and use of the AI-powered English learning software and related services available at this website (the "Service"), provided under the brand name Ur English Tutor ("we," "us," or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Service immediately.
You must be at least 13 years old to use the Service.
If the laws of your country of residence require parental or legal guardian consent for users under a certain age, you represent and warrant that such consent has been obtained.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
You are responsible for:
We may suspend or terminate access if we reasonably determine that you have engaged in unauthorized use, fraud, violations of these Terms, or if required for legal, technical, or operational reasons.
The Service supports the following environments:
Certain features, including voice-based functionality, may require specific operating systems, browsers, or device capabilities. Feature availability may vary by platform and device.
An account is required to access the Service.
You agree to provide accurate, complete, and up-to-date information during registration and to keep such information current.
We may contact you by email regarding service updates, billing matters, security notices, or other important information related to your account.
All payments for the Service are processed securely by Dodo Payment, which acts as the Merchant of Record (MoR).
As MoR, Dodo Payment is responsible for:
All transactions are subject to Dodo Payment's terms and refund policies. By purchasing a subscription, you agree to be bound by those terms in addition to these Terms.
Subscription fees are billed in advance according to the selected plan (e.g., monthly).
Plan changes (upgrade or downgrade) may be made at any time and take effect immediately. Your access to features will be updated immediately to reflect the new plan. Any billing adjustments, credits, or refunds resulting from plan changes are handled in accordance with Dodo Payment's refund policy. For details, please refer to Section 7: Refund Policy.
To cancel your subscription, you must delete your account unless otherwise specified within the Service. Please note that deleting your account to cancel your subscription does not entitle you to a refund for any fees already paid. Deleting your account will immediately terminate your subscription and stop any future billing.
By deleting your account:
Re-registering for trial plans, or downgrading from a paid plan to a trial plan, is not permitted.
We do not offer automatic prorated refunds.
Refund requests must be submitted to us and are reviewed on a case-by-case basis at our discretion. If approved, refunds are processed through Dodo Payment, and the timing and method of the refund depend on the payment provider's systems and policies.
Nothing in these Terms limits any non-waivable consumer rights under applicable law.
Refunds are provided only where required by applicable consumer protection laws or, in exceptional circumstances, at our sole discretion.
Approval of any refund outside of statutory requirements does not create a precedent or obligation to provide refunds in the future.
All prices are displayed exclusive of taxes.
Applicable taxes, including VAT, GST, consumption tax, or similar charges, may be added at checkout based on your billing location and local tax regulations.
All content, software, AI models, interfaces, and related materials provided through the Service are our exclusive property or that of our licensors.
Except as expressly permitted, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from any part of the Service without prior written consent.
The Service uses artificial intelligence to generate content, including but not limited to learning materials, translations, corrections, vocabulary examples, feedback, practice conversations, and report summaries.
While we strive to ensure quality and accuracy, AI-generated outputs may occasionally contain errors, inaccuracies, omissions, or cultural misunderstandings.
We do not guarantee that any AI-generated content is fully accurate, reliable, complete, or appropriate for all contexts.
AI-generated content is provided for educational support only and should not be treated as definitive or professional advice. You are responsible for verifying any information independently before relying on it.
By submitting text, audio, or other content to the Service ("User Content"), you grant us a non-exclusive, royalty-free, worldwide license to use, process, store, and transmit such content solely as necessary to provide and operate the Service, in accordance with these Terms and our Privacy Policy.
We may analyze User Content in an aggregated or anonymized manner to improve service quality and develop new features. However, we do not use User Content to train or improve our own AI models, except where permitted by applicable law or with your explicit consent.
User Content may be processed by third-party AI providers, such as OpenAI, solely to deliver the Service and in compliance with applicable data protection laws.
You agree not to:
The Service is provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of accuracy, reliability, availability, non-infringement, or fitness for a particular purpose.
AI-generated outputs are provided for learning support purposes only and do not guarantee accuracy, completeness, or specific learning outcomes.
Your use of the Service is at your own risk.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Service, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for willful misconduct or gross negligence.
We collect and process personal data in accordance with our Privacy Policy.
Dodo Payment may also process personal data for payment, tax, and compliance purposes under its own privacy policy.
To prevent abuse of trial plans, we may retain email addresses for up to 12 months after account deletion.
This retention is based on our legitimate interest in fraud prevention and is used solely to enforce trial eligibility. The retained data is not used for marketing or communications and is automatically deleted after the retention period.
We use cookies and third-party services to enable authentication, improve performance, analyze usage, and process payments.
You may disable cookies through your browser settings; however, some features of the Service may not function properly.
We are not responsible for issues arising from third-party services beyond our reasonable control.
We may modify, suspend, or discontinue all or part of the Service for business, technical, or operational reasons.
Where reasonably practicable, we will provide advance notice of material changes. We are not liable for losses or damages resulting from service interruptions, modifications, or discontinuation, except as required by applicable law.
These Terms are governed by the laws of Singapore, except where mandatory consumer protection or data protection laws of your country of residence apply.
In the event of a dispute, the parties shall first attempt to resolve the matter through good-faith negotiations.
If unresolved within 30 days, the dispute may be submitted to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its then-current rules. The seat of arbitration shall be Singapore, the tribunal shall consist of one arbitrator, and the language of arbitration shall be English.
Consumers retain the right to bring claims before courts in their country of residence where such rights cannot be waived under applicable law.
We may assign or transfer our rights and obligations under these Terms to any successor entity, affiliate, or third party without prior notice to you, provided that such assignee agrees to be bound by these Terms.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
If you have any questions regarding these Terms, please contact us at:
contact@urtutor.online